Understanding Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and helping us understand how you use our platform.

We use cookies and similar technologies such as web beacons, pixels, and local storage to enhance functionality, analyze usage patterns, and improve our educational services. This policy explains what cookies we use and how you can control them.

Essential Cookies

Essential cookies are necessary for our website to function properly and cannot be disabled. These cookies enable core functionality such as user authentication, security features, and basic navigation. Without these cookies, our platform cannot provide the services you request.

Examples include session cookies that keep you logged in, security cookies that protect against fraud, and preference cookies that remember your language and accessibility settings. These cookies do not store personally identifiable information.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where users encounter difficulties. This information helps us improve our platform and create better learning experiences.

These cookies collect aggregated, anonymous information about website usage, including page views, time spent on pages, bounce rates, and traffic sources. We may use third-party analytics services like Google Analytics, which have their own cookie policies.

Functional Cookies

Functional cookies enhance your experience by remembering your choices and preferences. These include cookies that remember your learning progress, course bookmarks, video playback settings, and interface customizations.

While not strictly necessary for basic functionality, these cookies significantly improve usability and personalization. You can disable functional cookies, but this may limit some features and require you to re-enter preferences on each visit.

Marketing and Advertising Cookies

We may use marketing cookies to deliver relevant advertisements and measure the effectiveness of our promotional campaigns. These cookies track your browsing behavior to build a profile of your interests and show you targeted content.

Marketing cookies may be set by us or by third-party advertising partners. They help us understand which marketing channels are most effective and prevent you from seeing the same advertisements repeatedly. You can opt out of marketing cookies without affecting core platform functionality.

Third-Party Cookies

Our platform may include content or services from third parties, such as payment processors, video hosting services, or social media widgets. These third parties may set their own cookies when you interact with their content on our site.

We do not control third-party cookies and recommend reviewing the cookie policies of these services. Common third-party cookies on our site may come from payment providers, analytics services, and educational content delivery networks.

Cookie Consent and Management

When you first visit our website, you'll see a cookie banner that allows you to accept or customize your cookie preferences. You can change these preferences at any time through our cookie settings panel or your browser controls.

Your consent choices are stored locally and will be remembered for future visits. If you clear your browser data or use a different device, you may need to set your preferences again. We respect your choices and will not use non-essential cookies without your consent.

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can typically choose to accept all cookies, reject all cookies, or be notified when cookies are set. However, blocking all cookies may prevent some website features from working properly.

Each browser has different cookie management options. We recommend checking your browser's help section for specific instructions on managing cookies, clearing stored data, and setting privacy preferences.

Mobile App Data Collection

If you use our mobile applications, we may collect similar information through app-specific technologies such as mobile identifiers, push notification tokens, and local storage. These serve similar purposes to web cookies but are managed through your device settings.

You can control mobile data collection through your device's privacy settings, app permissions, and notification preferences. Mobile data collection is subject to the same privacy principles as our web cookie usage.

Cookie Retention Periods

Different cookies have different retention periods based on their purpose. Session cookies are deleted when you close your browser, while persistent cookies may remain for days, months, or years depending on their function and your preferences.

Essential cookies typically last for the duration of your session or up to one year. Analytics cookies may be retained for up to two years to provide meaningful usage insights. Marketing cookies generally have shorter retention periods and are regularly refreshed.

International Cookie Compliance

We comply with international cookie regulations, including the EU's ePrivacy Directive and GDPR requirements. For users in regions with specific cookie laws, we provide appropriate consent mechanisms and respect your privacy rights.

Our cookie practices are designed to meet the highest international standards while providing you with transparency and control over your data. We regularly review and update our practices to maintain compliance with evolving regulations.

Updates to Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through our website or email notifications before they take effect.

We encourage you to review this policy regularly to stay informed about how we use cookies and how you can control them. Your continued use of our website after policy updates indicates acceptance of the changes.

Contact Us About Cookies

If you have questions about our use of cookies or need assistance with cookie settings, please contact our privacy team:

Email: privacy@vinterahope.com

Phone: +81 3-6369-8900

Address: Japan, 〒150-0002 Tokyo, Shibuya, 1 Chome−2−5 MFPR渋谷

We're committed to transparency and will help you understand and control how cookies are used on our platform.