Information We Collect

We collect information you provide directly to us, such as when you create an account, enroll in courses, participate in interactive features, or contact us for support. This includes your name, email address, payment information, learning preferences, and any content you submit through our platform.

We also automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, referring URLs, access times, and pages viewed. This helps us improve our platform and provide personalized learning experiences.

How We Use Your Information

Your personal information enables us to provide, maintain, and improve our educational services. We use this data to process payments, deliver course content, track learning progress, and provide customer support. We may also use your information to send important updates about your account or courses.

With your consent, we may send promotional communications about new courses, features, or educational content that might interest you. You can opt out of these communications at any time through your account settings or by following the unsubscribe instructions in our emails.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances: with service providers who assist in operating our platform, when required by law or to protect our rights, or in connection with a business transfer such as a merger or acquisition.

For corporate clients, we may share aggregated, non-personally identifiable information about team progress and learning outcomes to help organizations assess training effectiveness.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your subscription plus a reasonable period thereafter for customer service purposes.

Learning progress data and course completions may be retained longer to maintain the integrity of certificates and credentials. You may request deletion of your data, subject to legal and legitimate business requirements.

International Data Transfers

As a Japan-based company, your information is primarily processed and stored in Japan. We may transfer data to other countries where our service providers operate, ensuring appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

For users in the European Union, we ensure adequate protection through approved transfer mechanisms and contractual commitments with our international partners.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can modify most information through your account settings or by contacting our support team. You also have the right to data portability and can request a copy of your information in a structured format.

You may object to certain processing activities, restrict how we use your data, or withdraw consent where applicable. These rights may be subject to limitations based on legal requirements or legitimate business interests.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. Essential cookies are necessary for basic functionality, while optional cookies help us improve our services and provide personalized content.

You can control cookie preferences through our cookie banner and your browser settings. Disabling certain cookies may limit some platform features but will not prevent access to core educational content.

Third-Party Services

Our platform may integrate with third-party services for payment processing, analytics, and educational tools. These services have their own privacy policies and practices. We encourage you to review their policies when interacting with third-party features.

We carefully select partners who maintain appropriate privacy standards and limit data sharing to what is necessary for service provision.

Children's Privacy

Our services are designed for users aged 16 and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided information to us should contact us immediately for assistance with account removal.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through email or prominent notices on our platform before they take effect.

Your continued use of our services after policy changes indicates acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@vinterahope.com

Phone: +81 3-6369-8900

Address: Japan, 〒150-0002 Tokyo, Shibuya, 1 Chome−2−5 MFPR渋谷

We will respond to your inquiries within 30 days and work with you to resolve any privacy-related concerns.